Job Description

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Computer ScienceTravel Percentage : 0%Telecommunications Engineer (SIP, Telecom, VOIP, network capacity planning, SBCs)- 4 to 8yrs-Bangalore/Pune/Chennai/GurgaonAre you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About this Team:Ability to provide communication on issues or complex information to a wide audience based on knowledge. Participates as a senior member in strategic planning and direction. Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff. Assigned to the most highly visible, sensitive and critical systems. Typically requires a minimum of ten plus years of experience in a telecommunications environment.What you will be doingHandles customer requests for telecommunications support including moves, adds, changes, repairs and inquiries.Troubleshoots major telecommunications issues.Identifies and manages telecommunications projects.Provides design and software support for PBX, voice mail, voice network, and video systems.Manages vendor activities and verifies expenses relating to day-to-day support requirements.Participates on project teams for larger telecommunications project initiatives and periodically takes a lead project role.Defines and updates departmental telecommunications documentation and databases.Audits telecommunications expenses and may recommend expense reduction initiatives.Provides customer liaison role for day-to-day support activities and/or critical telecommunications functions.Proposes technical network and equipment system solutions for customer business requirements or cost reductions.Writes business correspondence for recommendations, project support and customer service purposes.Conducts customer meetings and one-on-one presentations regarding applicable communications systems.Interfaces with vendors on new technology and system updates.Other related duties assigned as needed.What you bringOracle SIP (SBCs, SMs, etc)Experience on SIP circuits, Oracle SBCs, gateways, VOIP and capacity planningUnderstanding of Telecom circuits and linksConfiguration Management (CM) Software ExperienceIssue Resolution Coordinator and LeadExperience on cloud ACD system configuration and administrationTechnical Troubleshooting contact center agent issuesVoice Call flow design and implementation skillsHandling the service request, Incident and change ticketsTroubleshooting the voice issues and work with various stakeholders for resolutionCoordination with business to understand the process requirements and providing necessary solutions.Communicates ideas both verbally and in written form in a clear, concise, and professional mannerRequires good working knowledge of telecommunications industry as well as voice system design and engineeringAbility to understand and apply technical conceptsAbility to analyze and solve problems using learned techniques and toolsBasic understanding of infrastructure wiring/connectivityRequires documentation and telecommunications software administration skillsSkill in troubleshooting/diagnostic tools and software installation and maintenanceWhat we offer youA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities - FIS is your final career step!A competitive salary and benefitsA variety of career development tools, resources and opportunitiesPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

FIS