Job Description

Job Summary: We are looking for a dedicated and enthusiastic Telecaller to join our customer support team. The primary responsibility of the Telecaller is to handle incoming and outgoing calls to assist customers with their queries, provide product information, and ensure a smooth shopping experience. The ideal candidate should have excellent communication skills, a friendly attitude, and a strong customer service mindset.Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries and resolve issues related to orders, products, and services.
• Provide accurate and detailed information about products, promotions, and services.
• Assist customers with order placement, tracking, cancellations, and returns.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Keep records of customer interactions and update customer accounts.
• Identify and escalate priority issues to the appropriate channels.
• Follow up with customers to ensure their issues are resolved.
• Collaborate with other team members and departments to provide seamless customer support.
• Meet daily, weekly, and monthly targets for call handling and customer satisfaction.

Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience as a Telecaller, Customer Service Representative, or similar role.
• Excellent verbal communication skills in [insert languages].
• Strong listening skills and attention to detail.
• Ability to handle multiple tasks and work under pressure.
• Familiarity with e-commerce platforms and basic computer skills.
• Positive attitude and a customer-focused approach.
• Ability to work in a team and independently with minimal supervision.

About CompanyWe at MSPIRE Ventures offer quality Staffing Agency services to place the right people with the right jobs across India. Whether you are looking to hire new staff or find a new job, we\xe2\x80\x99re happy to offer you our services. Apart from this we are dealing in Contractual staffing, payroll services and RPO. Call us up to arrange an appointment. We\xe2\x80\x99ll have your hiring or job-seeking needs met in lowest turn around time (TAT) by our team of expert recruiters.We are an Early age startup, founded by younger entrepreneurs in Recruitment Consulting, Staffing & Payroll Services, headquartered in Ahmedabad with a dedicated team of more than 50+ highly qualified and professional,domain expert recruiters delivering quality recruitment and staffing solutions.We are currently based in Ahmedabad, Mumbai, Pune, Gurgaon but we serve across India.

Mspire Ventures