Job Description

Customer Engagement - Engage with customers over the phone to promote products, services, or offers.

Lead Generation - Identify and qualify potential leads through conversations with customers.

Customer Satisfaction - Address customer queries, concerns, and feedback to ensure satisfaction and loyalty.

Sales Conversion - Convert leads into sales by effectively communicating product benefits and features.

Data Collection - Gather relevant information from customers for future follow-ups or database maintenance.

Product Knowledge -Maintain up-to-date knowledge about the products or services offered by the company to effectively address customer queries and concerns.

Maintain Report- Build rapport and establish a positive relationship with customers to enhance their experience and increase the likelihood of sales.

Handling Objections - Address customer objections or concerns regarding products, pricing, or services in a professional and persuasive manner to overcome barriers to sales.

Recording Information -Accurately record customer information, interactions, and transactions in the company's database or CRM system for future reference and analysis

Meeting Target -Achieve key performance indicators (KPIs) such as call volume, conversion rates, and sales targets set by the company.

Feedback & Reporting -Provide feedback to supervisors regarding customer responses, market trends, and suggestions for improvement. Generate regular reports on call outcomes and performance metrics

Compliance- Adhere to company policies, industry regulations, and ethical standards while interacting with customers and handling their data

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Paid sick time

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Work Location: In person