Job Description

: Telecaller at Nutraba (Subscription Growth)

Position Title : Telecaller
Location : Thrippunithura
Employment Type : Full-time
Department : Sales & Marketing

Role Overview :

As a Telecaller at Nutraba, your primary responsibility is to increase subscriptions for our organic microgreens and other health-focused products. You will engage with potential and existing customers, educate them about the benefits of our products, and encourage them to subscribe to our services.

Key Responsibilities :

• Customer Outreach :
• Make outbound calls to potential customers using provided leads.
• Follow up with previous inquiries and re-engage lapsed customers.
• Answer incoming calls from interested customers, addressing their queries and providing product information.
• Subscription Promotion :
• Explain Nutraba's subscription plans and highlight the benefits of consistent microgreen consumption.
• Offer tailored recommendations based on the customer's health preferences and lifestyle.
• Assist customers in selecting and signing up for appropriate subscription packages.
• Customer Relationship Management :
• Maintain a friendly and professional tone during all customer interactions.
• Record and update customer details, preferences, and feedback in the CRM system.
• Build trust and long-term relationships with customers to enhance brand loyalty.
• Target Achievement :
• Meet daily, weekly, and monthly subscription targets.
• Collaborate with the marketing team to improve call scripts and promotional offers.
• Market Insights :
• Gather customer feedback to understand market trends and preferences.
• Report common customer concerns and suggestions to the management for product/service improvement.

Required Skills & Qualifications :

• Educational Qualification : College Graduate in any stream or equivalent.
• Experience : Previous experience in telecalling, sales, or customer service is a plus.
• Skills :
• Strong communication and persuasion skills.
• Ability to handle objections and close sales effectively.
• Basic knowledge of CRM tools and Microsoft Office.
• Passion for promoting healthy living and organic products.

Key Performance Indicators (KPIs) :

• Number of daily calls made.
• Conversion rate of calls to subscriptions.
• Customer satisfaction scores.
• Retention rate of subscribed customers.

Why Join Nutraba? :

• Opportunity to promote a healthy lifestyle and eco-friendly products.
• Competitive salary with performance-based incentives.
• Comprehensive training and support to excel in your role.
• A collaborative and growth-oriented work environment.

Application Process :
If you're enthusiastic about health, sustainability, and connecting with people, apply now by sending your resume to jojo@nutraba.com. Let's grow together at Nutraba!

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Expected Start Date: 01/05/2025