Job Description

Tri World Capita is a CRE (Commercial Real Estate) company focusing in Tourism and Hospitality sector. Here we ideate and develop projects near hill sides, beaches & backwaters.

JD - Tele calling Executive / Business Development Associate

Responsibilities

Communicating with the leads from the provided database/CRM.

Sending Project proposal and relevant Docs and presentation through different channels.

Scheduling appointments - OMs, Direct visits, Site visits, Office visits

Ensuring the adequacy of sales-related equipment or material

Coordinating with the BDM team by managing schedules, filing important documents and communicating relevant information

Work focused to achieve periodical sales goals and contribute to the success of the sales team.

Submit daily work reports

Coordinate with CRM Data Admin for reporting and data in and out

Key Result Areas (KRA)

1. Outbound Calls:

Conduct a high volume of outbound calls to potential clients to generate interest and book appointments for the Sales Team.

Ensure adherence to daily, weekly, and monthly call targets.

2. Appointment Conversion:

Effectively communicate the value proposition and benefits of products/services to persuade prospects to agree to appointments with the Sales Team.

Strive for a high appointment conversion rate through persuasive and engaging conversations.

3. Lead Qualification:

Qualify leads by gathering relevant information about the prospect's needs, budget, and decision-making authority.

Ensure that appointments are set with prospects who align with the ideal customer profile.

4. Appointment Scheduling :

Skillfully manage calendars and schedules to book appointments at convenient times for both the prospect and the Sales Team.

Confirm and reconfirm appointments to reduce no-shows.

5. CRM Data Management:

Maintain accurate and up-to-date records of leads, calls, and appointments in the Customer Relationship Management (CRM) system.

Regularly update and clean the CRM database to ensure data integrity.

6. Feedback and Reporting:

Provide regular feedback to the Sales Team on the quality of appointments booked, including relevant prospect details.

Prepare and submit timely reports on call performance, appointment conversion rates, and other relevant metrics.

7. Follow-Up Calls:

Implement a systematic follow-up strategy for leads who have not committed to appointments initially.

Nurture leads over time, building rapport and addressing any concerns to increase appointment conversion rates.

Key Performance Indicators (KPIs)

• Call Volume
• Number of calls made per day/week.
• Lead Conversion Rate
• Percentage of leads converted into scheduled appointments or sales.
• Appointment Scheduling Rate
• Number of appointments scheduled versus the number of leads called.
• Proposal Send-Out Rate
• Percentage of project proposals sent out compared to the number of leads contacted.
• Follow-Up Rate
• Percentage of follow-up calls made to leads after initial contact or proposal sent.
• Sales Goals Achievement
• Percentage of periodical sales goals met or exceeded.
• Response Time
• Average time taken to respond to leads after initial contact.
• Data Accuracy
• Accuracy of lead information recorded (e.g., correct contact details, notes on conversations).
• Collaboration Effectiveness
• Timeliness and accuracy of information shared with the sales team (measured through feedback or tracking systems).
• Customer Satisfaction Score
• Feedback rating from leads after interaction (if applicable).
• Sales Material Adequacy
• Assessment of sales-related equipment or materials (e.g., percentage of calls supported with proper materials).
• Completion of Administrative Tasks
• Percentage of scheduled tasks (e.g., filing documents, managing schedules) completed on time.

Desired Candidate Profile

Excellent convincing communication and sales tactics.

Well-organized and target oriented.

Regular coordination with the Sales team

A team player with high level of dedication

Good working knowledge of MS Office and ERP.

Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)

Language:

• Hindi (Required)
• English (Preferred)

Work Location: In person