Job Description

Profile Introduction:

The Telecalling Executive is responsible for reaching out to potential and existing clients via phone to promote products or services, generate leads, and drive sales. This role involves handling inbound and outbound calls, providing information, and addressing customer queries to achieve sales targets and improve customer satisfaction.

Key Responsibilities:

• A Telecalling Executive is responsible for making outbound calls to potential and existing customers to promote products or services and generate leads.
• They handle inbound calls, provide information, address customer inquiries, and resolve issues.
• Key tasks include following scripts, recording call details in CRM systems, and meeting sales targets.
• They build and maintain customer relationships, collect feedback, and report on call outcomes.
• Effective communication, handling objections, and achieving performance metrics are crucial aspects of the role.
• They must stay motivated, professional, and adaptable to customer needs and responses.

Profie Requirements:

• High school diploma or equivalent, with prior experience of 1-3 yrs in telecalling, customer service, or sales preferred.
• Fluent English is mandatory
• Strong communication skills, a clear and confident telephone manner, and the ability to handle objections are essential.
• Candidates should be self-motivated, results-oriented, and able to work independently.
• Good organizational skills, attention to detail, and the ability to manage multiple tasks are important.
• A professional attitude and flexibility to work various shifts, if needed, are also required.
• A positive and customer-focused approach is crucial for success in this role.

Job Type: Full-time

Pay: ?10,000.00 - ?18,000.00 per month

Schedule:

• Day shift

Work Location: In person