Job Description

Job Title: Telecaller - Appointment SchedulingLocation: Ahmedabad Department: Customer Support/OperationsEmployment Type: Full-TimeShift Time: 8 AM to 8 PM (with flexibility to any 9-hour window within the shift)Language: Multi-Language (English, Hindi, Marathi, Bengali (West Bengal), Assamese (Assam), Manipuri, Kashi (Meghalaya), Meitei (Tripura))Budget: 2 Lacs -2.5 LacsPosition Overview:We are looking for a motivated and customer-focused Telecaller to join our TPA team. The primary responsibility is to contact policyholders or healthcare providers and schedule appointments efficiently while maintaining excellent customer service standards. You will play a key role in ensuring patients receive excellent support while maintaining confidentiality and adhering to healthcare standards.Key Responsibilities:- Outbound Calls/Appointment Scheduling: Contact policyholders or service providers to confirm or schedule appointments. - Follow up with the existing clients to reschedule missed appointments. - Understand client requirements and assign appointments with appropriate teams or representatives. - Maintain accurate records of scheduled appointments in the system.- Inbound Calls: Answering calls from customers and addressing their inquiries or concerns. - Address client concerns and resolve issues promptly to ensure satisfaction.- Data Management: Update and manage customer information in the database accurately. - Ensure timely reporting of daily calls and appointments scheduled.Qualifications & Skills:- Education: Graduate (Any Stream)- Experience: 0-2 years of tele calling/customer service experience (Healthcare/TPA background is a plus).- Communication Skills: Clear and effective verbal communication is essential.- Technical Skills: Proficient in MS Office tools (Excel, Word, etc.).- Soft Skills: Ability to convince customers for medical procedures. Empathy, patience, and ability to handle irate customers professionally.- Patience and Resilience: Patient-centred problem-solving approach and requires a calm demeanour.- Time Management: Efficiently managing time to handle calls and follow-up tasks. Ability to work in a fast-paced environment.Personal Attributes:- Empathetic and patient-focused.- Positive attitude and willingness to learn.- Calm under pressure. (ref:updazz.com)

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