Telecaller
Job Description
:
Key Responsibilities :
• Answer inbound customer calls in a professional and friendly manner.
• Assist customers with product/service inquiries, technical issues, or order status.
• Troubleshoot and resolve customer complaints effectively and efficiently.
• Maintain a high level of customer satisfaction by delivering accurate information and timely resolutions.
• Escalate complex queries to higher levels of support if necessary.
• Document all customer interactions and update CRM systems accurately.
• Provide feedback to team leaders and managers on recurring issues and potential improvements.
• Meet daily, weekly, and monthly performance targets (e.g., call resolution rate, call handling time).
Requirements :
• High school diploma or equivalent; bachelor's degree preferred.
• Prior experience in a customer support or call center environment is an advantage.
• Excellent verbal communication skills in [English and any regional languages if applicable].
• Ability to stay calm and handle stressful situations with patience.
• Problem-solving skills and the ability to adapt to different customer scenarios.
• Proficient in using basic computer applications such as MS Office and CRM software.
Job Type: Full-time
Pay: ?12,000.00 - ?15,000.00 per month
Schedule:
• Day shift
Work Location: In person
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Job Detail
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Job IdJD3544014
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTS, IN, India
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EducationNot mentioned
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ExperienceYear