Job Description

Inbound Customer Support Representative

Location: Vadodara

Salary: Up to 2.2 LPA

Job Type: Full-time (Flexible shifts, mostly day shifts)

Job Summary:

We seek a customer-focused Inbound Customer Support Representative to handle credit card inquiries, resolve issues, and provide excellent service.

Key Responsibilities:

Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.

Assist with credit limit adjustments, card replacements, and account updates.

Educate customers on benefits, rewards, and policies.

Maintain records in CRM and ensure compliance with company policies.

Meet performance metrics and deliver a positive customer experience.

Qualifications:

Bachelor's degree required.

Customer service experience, preferably in financial services.

Strong communication, problem-solving, and multitasking skills.

Proficiency in CRM tools and MS Office.

Willingness to work flexible shifts (mostly day shifts).

Benefits:

Competitive salary and career growth opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: ?13,000.00 - ?18,000.00 per month

Benefits:

Provident Fund

Schedule:

Day shift

Morning shift

Night shift

Weekend availability

Supplemental Pay:

Performance bonus

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: Up to ?23,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Schedule:

Day shift Evening shift Morning shift Rotational shift
Supplemental Pay:

Overtime pay Performance bonus Shift allowance
Work Location: In person