Job Description

call - 8982093781

Job Summary:

We are seeking a motivated and detail-oriented Telecaller to join our loan collection team. The Telecaller will be responsible for contacting delinquent borrowers to recover overdue payments on loans. This role requires strong communication skills, a customer-centric approach, and the ability to handle sensitive financial information with professionalism and confidentiality.

Key Responsibilities:

• Outbound Calls: Initiate phone calls to borrowers with overdue loans to discuss payment statuses and resolve outstanding balances.
• Customer Interaction: Engage with borrowers to understand their financial situation, address concerns, and negotiate payment arrangements.
• Record Keeping: Maintain accurate and detailed records of all interactions, including call outcomes and payment agreements, in the company's CRM system.
• Follow-Up: Monitor and follow up on payment arrangements to ensure compliance and timely resolution of overdue accounts.
• Documentation: Prepare and send formal communication, such as reminders and collection notices, to borrowers as necessary.
• Compliance: Adhere to legal and company policies regarding loan collection practices and ensure all activities comply with relevant regulations.
• Reporting: Generate and submit regular reports on collection activities, outstanding balances, and other relevant metrics to management.
• Customer Service: Provide excellent customer service by addressing borrower queries and resolving issues professionally and effectively.

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?14,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Fixed shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Work Location: In person