Job Description

Position: Telecaller for Collection and Recovery
Location: Indore, Madhya Pradesh
Employment Type: Full-time
Department: Collections and Recovery
Reports to: Collections Manager and team leader

Job Summary:

We are seeking a dedicated and results-driven Telecaller for Collection and Recovery to join our team. The primary responsibility of this role is to contact customers with overdue accounts, negotiate payment plans, and ensure timely recovery of outstanding debts. The ideal candidate will possess excellent communication skills, a strong sense of empathy, and the ability to handle challenging situations professionally.

Key Responsibilities:

• Outbound Calls: Make daily outbound calls to customers with overdue accounts to remind them of their outstanding balances.
• Negotiation: Negotiate payment plans and settlements in accordance with company policies and procedures.
• Customer Service: Provide excellent customer service while addressing inquiries, resolving disputes, and offering payment solutions.
• Record Keeping: Accurately document all interactions, payment agreements, and customer responses in the system.
• Follow-up: Conduct follow-up calls to ensure customers adhere to their payment commitments.
• Compliance: Ensure all collection activities comply with relevant laws, regulations, and company policies.
• Reporting: Prepare and submit regular reports on collection activities, payment recoveries, and outstanding balances.
• Collaboration: Work closely with the Collections Manager and other team members to achieve departmental goals.

Qualifications:

• Education: 12th pass can apply, Graduates can also apply
• Experience: 1 or more than 1+ experience in collections, customer service, or a similar role is preferred. DRA certificate will be added benefit.
• Skills:
• Strong verbal communication and negotiation skills.
• Ability to handle difficult conversations and remain calm under pressure.
• Proficiency in using CRM software and Microsoft Office Suite.
• Excellent organizational and time-management abilities.
• High level of integrity and professionalism

Key Competencies:

• Empathy: Ability to understand and empathize with customers' financial situations.
• Persistence: Determination to follow up and secure payments while maintaining a positive customer relationship.
• Problem-solving: Ability to think critically and find effective solutions to payment issues.
• Attention to Detail: Ensuring accuracy in documentation and record-keeping.

Benefits:

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Opportunities for professional growth and development.
• Friendly and supportive work environment.

How to Apply:

Interested candidates are invited to submit their resume at their relevant experience to hr@vmsgroup.in . Please include "Telecaller for Collection and Recovery" in the subject line of your email.
Contact-9359244396

Job Type: Full-time

Pay: From ?12,000.00 per month

Jadwal:

• Day shift
• Fixed shift

Tunjangan:

• Health insurance
• Paid sick time
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• telecaller: 1 year (Preferred)

Work Location: In person