Job Description

: Telecaller - Backend Customer Support

Company:

Primeiro Innovative Solutions

Client:

Vodafone Idea

Location:

Kochi (Office-Based)

Work Timing:

9:30 AM - 6:00 PM (Monday - Saturday)

Salary:

?10,000 - ?12,000

Role Overview:

Primeiro Innovative Solutions is seeking a

Telecaller - Backend Customer Support

professional to handle post-sales customer interactions for Vodafone Idea. The role involves confirming completed sales, collecting customer details, explaining plan benefits, and assisting with payment collection.

Key Responsibilities:

Contact customers to confirm sales and validate details. Collect and update customer information accurately. Communicate Vodafone Idea plan features and benefits. Assist customers with payment collection and follow-ups. Maintain detailed records of customer interactions and transactions. Ensure a smooth post-sales experience and resolve queries professionally.

Requirements:

Strong communication skills in Malayalam; basic English proficiency preferred. Previous experience in customer support or telecalling is an advantage. Ability to handle customer interactions with professionalism. Basic computer knowledge for data entry and record maintenance. Goal-oriented with a customer-centric approach.

Compensation & Benefits:

Fixed salary with opportunities for growth. Structured work schedule with defined working hours. Opportunity to work in a stable and structured customer support process.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?12,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person