Job Description

Job Title: Telecaller
Location: [Neelam Chowk, Faridabad]
Employment Type: Full-Time

Job Overview

We are seeking an enthusiastic and results-driven Telecaller to join our team. As a Telecaller, you will play a key role in generating leads, converting prospects into customers, and maintaining positive relationships with our clients. This position is ideal for individuals with strong communication skills and a passion for customer engagement.

Key Responsibilities

• Make outbound calls to potential and existing customers to promote products/services.
• Handle inbound customer inquiries and provide relevant information.
• Generate leads and build customer pipelines.
• Understand customer needs and recommend appropriate products or services.
• Maintain accurate records of calls, customer details, and feedback.
• Follow up on leads and maintain consistent communication with prospects.
• Achieve daily, weekly, and monthly targets set by the team leader/manager.
• Handle customer complaints professionally and escalate issues when necessary.
• Stay updated with product knowledge and industry trends.

Qualifications and Skills

• Education: High school diploma or equivalent; bachelor's degree preferred.
• Experience: 0-2 years in telecalling, sales, or customer service.
• Skills:
• Excellent verbal communication in English, Hindi.
• Strong persuasion and negotiation abilities.
• Good listening and problem-solving skills.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to handle rejection and remain motivated.

Job Type: Full-time

Pay: ?10,999.20 - ?15,999.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Schedule:

• Fixed shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person