Job Description

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As a Telecaller at Prime Academy, you will play a crucial role in our customer engagement efforts. You will be responsible for reaching out to potential and existing clients, promoting our products and services, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Outbound Calls: Make calls to prospective and existing clients to promote our products and services, follow up on leads, and handle inquiries.
• Customer Engagement: Develop and maintain relationships with clients, understand their needs, and provide appropriate solutions.
• Lead Generation: Identify and qualify potential leads, gather relevant information, and update the CRM system.
• Information Gathering: Collect and record customer feedback, preferences, and contact details accurately.
• Sales Support: Assist in achieving sales targets by offering product information, scheduling appointments, and addressing customer concerns.
• Reporting: Track and report call metrics, customer interactions, and outcomes to the team lead or manager.
• Compliance: Adhere to company policies, procedures, and industry regulations while handling customer interactions.

Qualifications:

• Education: High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.
• Experience: Previous experience in a telecalling, telesales, or customer service role is preferred. Min 1 year of experience.
• Communication Skills: Excellent verbal communication skills with a clear and persuasive voice.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and handle customer objections effectively.
• Technical Skills: Familiarity with CRM software and basic computer applications (e.g., MS Office).
• Problem-Solving: Ability to address customer issues and provide solutions in a timely manner.
• Organization: Strong organizational skills with the ability to manage multiple tasks and priorities.

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Jadwal:

• Day shift

Tunjangan:

• Cell phone reimbursement
• Paid sick time

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Required)
• total work: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 05/08/2024