Job Description

At oCode Technologies, we prioritise enriching customer interactions to create meaningful relationships. We're looking for a skilled Telecaller to join our team as a Customer Service Representative. The ideal candidate should be a quick learner, possess keen observational skills, and be adept at understanding customer needs while achieving sales objectives.

Objectives of this Role:

• Understand customer psychology and document both successful and unsuccessful sales strategies.
• Handle high volumes of inbound and outbound calls effectively.
• Improve organisational efficiency through detailed observations and insights.
• Identify opportunities to meet customer requirements and contribute to company growth.
• Resolve complaints, provide timely solutions, and follow up with customers for feedback.

Key Responsibilities:

• Memorise scripts and adapt them to client-specific situations during calls.
• Build strong relationships with existing clients while establishing rapport with potential clients.
• Document and prepare detailed reports of conversations and feedback.
• Share observations and analysis with the team lead for process improvement.
• Follow organisational guidelines and telecalling methodologies.
• Generate leads and close sales through effective cold calling techniques.

Required Skills and Qualifications:

• Bachelor's degree or high school diploma.
• Strong communication skills with fluency in English, and Hindi.
• Previous experience in telecalling or a similar customer service role.
• Proficiency in data entry to complement telecalling work.
• Effective negotiation skills for closing sales.

Preferred Skills and Qualifications:

• Research skills for reaching out to potential clients and exploring new leads.
• Proven track record in telecalling and achieving sales targets.
• Ability to adapt communication styles based on customer behavior and cues.
• Familiarity with CRM software and telephone systems is a significant advantage.

Why Join oCode Technologies?

• Supportive work environment with opportunities for professional growth.
• Hands-on training and development to refine your skills.
• Be part of a passionate team working towards delivering excellence.

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person