Responsibilities
• Build expert, dynamic knowledge of the companys products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Required skills and qualifications
• HSC/12th Pass certificate
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
Job Type: Full-time
Pay: ?8,294.09 - ?20,000.00 per month
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
Work Location: In person
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