Job Description

Role description JOB DESCRIPTION A Position Overview Position Title Call Centre Executive/Telecaller Department CSC-Partnership Distribution Level/ Band Officer Count 4 Locations Kolkata, Gandhinagar, Lucknow, Bangalore Role Summary: Provide tele sales support to the CSC VLE\'s Activation of VLE\'s by calling them on a regular basis Maintain the calling efficiency and productivity. Influence partners for mindshare, product mix & business B Organizational Relationships Reports To Area Manager Supervises None C Job Dimensions Geographic Area Covered Partner geography, depending on Partner/s Zonal definition defined basis geography Internal Stakeholders AVP-CSC Relationship, AM, Cluster RM\'s, CSC Officers, MIS Support External External Channel Partners-CSC VLE\'s D Key Result Areas Organization Process Key Contributions Sales . .MIS & Operations management . Responsible for CSC-SPV\'s benchmark productivity management in the assigned Geography Relationship Management . Influence partners for mindshare, product mix & business . Assist partner through training scheduling and customer service . Assis in design of business plan specific to channel partner structure and its execution . Provide TALIC Intelligence on for large scale contest rollouts Ensure Compliance MIS Business MIS E Skills Required Technical . Good Knowledge of MS Office. Behavioral Essential Desired Interpersonal skills . Communication skills . Creative thinking skills . Supervising/Leadership skills . Teamwork Skills . Influencing skills . Relationship Building skills . Decision making skills . Interpersonal skills . High levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines F Incumbent Characteristics Essential Essential Qualification Graduate/PG Experience 4-5 Years of relevant Experience Age Within limits of the organisation

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