Job Description

Careers

Company: Champak Magazine (Delhi Press)

Location: Jhandewalan, New Delhi

No. of Vacancy: 4

Employment Type: Full-time


Role Overview



We are looking for a motivated and dynamic Telecaller to join our team at Champak Magazine. The primary responsibility of this role is to engage with customers over the phone to handle subscription renewals, resolve queries, and promote new subscription plans. The ideal candidate will have excellent communication skills, a customer-first attitude, and a flair for sales.


Key Responsibilities


• Make outbound calls to customers to remind them about subscription renewals and encourage renewals.
• Handle inbound calls, resolving customer queries and providing information about Champak Magazine's subscription plans.
• Maintain an updated database of customer information and track interactions in the CRM system.
• Promote new subscription offers and upsell additional products when relevant.
• Follow up with potential leads to convert them into subscribers.
• Address customer complaints or issues promptly and escalate as necessary.
• Provide feedback from customers to the management team for continuous improvement.


Requirements


• Education: Minimum Higher Secondary certification/Graduate in any stream.
• Experience:
+ Prior 1 year experience in telecalling, customer service, or sales is preferred.
+ Freshers with excellent communication skills are welcome to apply.
• Skills:
+ Proficient in Hindi, English.
+ Strong communication and interpersonal skills.
+ Ability to multitask and handle customer objections with patience.
+ Fondness for children's literature and an understanding of its appeal.
+ Basic computer knowledge (MS Office and CRM tools).
+ Friendly and customer-focused attitude.

What We Offer


• Competitive salary and performance-based incentives.
• Opportunity to work with an iconic brand in children's literature.
• Supportive work environment.


How to Apply:

Send your CV to hr@delhipress.in with the subject line "Application for Telecaller - Champak Magazine."



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