Job Description

Hello Jobseekers

BR CONCEPTS PVT LTD

Certainly! A telecaller's job description typically includes the following responsibilities and qualifications:

:

1. Making Outbound Calls : Engaging potential customers or clients by making outbound calls to prospects.

2. Handling Inbound Calls : Responding to incoming calls from customers or clients in a professional manner.

3. Customer Service : Providing information about products or services, answering questions, and addressing concerns or complaints.

4. Sales : Persuading customers or clients to purchase products or services by explaining features and benefits; upselling or cross-selling when appropriate.

5. Lead Generation : Generating leads or qualifying prospects through cold calling or warm calling techniques.

6. Database Management : Updating and maintaining accurate records of all interactions with customers or clients in the company's CRM system.

7. Achieving Targets : Meeting daily, weekly, or monthly targets for calls made, leads generated, or sales closed.

8. Following Scripts : Adhering to scripts and guidelines provided by the company for consistent messaging.

9. Team Collaboration : Coordinating with team members and other departments to ensure seamless customer service and sales experience.

10. Reporting : Providing regular reports on call outcomes, lead quality, and sales metrics to management.

Skills and Qualifications:

1. Communication Skills : Excellent verbal communication skills to effectively engage customers and convey information clearly.

2. Listening Skills : Ability to listen attentively to customer or client needs and respond appropriately.

3. Sales Skills : Basic understanding of sales principles and techniques to close deals and achieve targets.

4. Problem-Solving Skills : Capability to handle objections and resolve customer complaints or issues professionally.

5. Persistence : Resilience and persistence to handle rejection and continue making calls effectively.

6. Computer Literacy : Familiarity with CRM systems, basic computer operations, and data entry.

7. Time Management : Efficiently manage time to handle a high volume of calls and meet targets.

8. Team Player : Ability to work well within a team environment and collaborate with colleagues.

Educational Requirements:

- Generally, a high school diploma or equivalent is required.

- Additional education in sales or customer service may be beneficial.

Work Environment:

This job description can vary slightly depending on the specific industry or company, but these are the core responsibilities and qualifications you can expect for a telecaller position.

CONTACT :8886642967

OR ELSE:harshith.brconcepts@gmail.com

Job Type: Full-time

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person