Telecaller
Year Ahmedabad, Gujarat, India
Job Description
Job Summary:We are seeking a dedicated and enthusiastic Telecaller to join our healthcare team. The ideal candidate will have excellent communication skills, a patient-centered approach, and the ability to handle high-volume calls. You will be responsible for contacting potential and existing patients to provide information about our healthcare services, schedule appointments, and address any inquiries or concerns.Key Responsibilities:Outbound Calls:
- Make outbound calls to potential patients to introduce and explain healthcare services.
- Follow up on inquiries and leads generated from marketing campaigns.
- Schedule appointments and follow up to ensure attendance.
- Handle incoming calls from patients and provide them with necessary information.
- Address and resolve patient inquiries, concerns, and complaints.
- Build and maintain positive relationships with patients through effective communication.
- Educate patients about healthcare services, treatments, and procedures.
- Accurately enter and update patient information in the database.
- Maintain detailed records of patient interactions and transactions.
- Work closely with the healthcare team to ensure smooth patient flow and service delivery.
- Coordinate with other departments to resolve patient issues.
- Adhere to all regulatory and compliance guidelines related to patient privacy and data protection.
- Ensure all calls are conducted in a professional and ethical manner.
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Job Detail
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Job IdJD3336020
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear