Job Description

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• Leading a shared production support team for an American automobile client with team based out of our Hyderabad, India location
• Lead the team to take over production support for projects which have gone live, and new releases for projects under production support.
• Lead the production support team to meet the commitments for the multiple projects - agreed deliverables on schedule, budget and quality as per the agreed Service Level Agreements (SLAs), including on-call support for 24x7 coverage
• Proactively manage team capacity and shift handling
• Implement client\'s development methodologies and standards across various applications
• Provide periodic status reports to client and management
• Perform periodic root cause analysis and identify process improvements
• Mentor the teams to be more effective and capable - in functional, technical, and process dimensions
• Define, implement and improve processes for production support

• 10 to 12 years of experience, with proven managerial abilities - with at least 4 years\' experience in leading an enterprise application production support team
• Experience with management of production support for large clients in any domain - e.g. Automobile, Asset Management, insurance, Banking, telecom, ERP, preferably automobile
• Should have come from a development background with sound knowledge in technologies like Java/PHP/.NET, SQL/Oracle/MySQL, Oracle SOA, APIs (SOAP/Rest) etc.
• Familiarity with work management tools for production support e.g. Jira, Service Now, Client ALM (formerly Client QC) etc.
• Sound knowledge of Project Management practices, certification in project management/ ITIL Certification would be a plus
• Experience with global customers, especially North America
• Strong analytical and problem-solving skills
• Engineering degree, preferably in Computer Science
• Experienced with working in a Matrix management environment.
• Fluent English, excellent communication skills
• Willing to travel for a short terms as required for management and technical discussions

NR Consulting