Job Description

• Receptionist Job Role

Responsibilities :

• Front Desk Management :
• Greet visitors and clients in a professional and friendly manner.
• Manage the front desk, including answering inquiries.
• Call Handling :
• Answer and direct incoming phone calls to the appropriate departments.
• Take messages when necessary.
• Administrative Support :
• Schedule appointments and meetings.
• Maintain visitor logs and handle courier services.
• Assist with clerical tasks like filing, photocopying, and data entry.
• Hospitality :
• Offer refreshments to visitors.
• Ensure the reception area is tidy and presentable.
• Security Support :
• Monitor access and issue visitor badges, if applicable.

Key Skills :

• Excellent verbal and written communication.
• Organizational and multitasking abilities.
• Polite and professional demeanor.
• Basic computer knowledge (MS Office, email handling).

Telecaller Job Role

Responsibilities :

• Customer Outreach :
• Make outbound calls to potential or existing customers to promote products/services.
• Answer incoming calls and resolve customer queries.
• Lead Generation and Follow-up :
• Identify sales opportunities and generate leads.
• Follow up on leads and convert them into sales or appointments.
• Data Management :
• Maintain detailed records of conversations and customer information.
• Update CRM or database systems regularly.
• Customer Feedback :
• Gather feedback and report it to the team for improvements.
• Handle complaints or escalate them to the appropriate department.
• Target Achievement :
• Meet daily/weekly/monthly targets for calls and conversions.

Key Skills :

• Strong communication and persuasive skills.
• Patience and ability to handle rejection.
• Time management and organizational skills.
• Proficiency in relevant languages for the target audience.
• Basic computer skills for data entry and CRM use.

Job Type: Full-time

Pay: ?6,000.00 - ?10,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Work Location: In person