Job Description

: Telemarketing Executive with Back Office Responsibilities

Position Title: Telemarketing Executive

Department: Sales and Operations

Location: Chittranjan Park

Reporting To: MD

Key Responsibilities:Telemarketing Duties

• Outbound Calls : Contact potential and existing customers to inform them about products and services, understand their needs, and promote offerings.
• Lead Generation : Identify and qualify leads for the sales team by gathering key information during calls.
• Follow-Up : Maintain regular follow-ups with prospects and ensure timely communication to nurture leads.
• Customer Queries : Address inbound inquiries, provide information, and resolve basic customer concerns in a courteous and professional manner.
• Appointment Setting : Schedule meetings for the sales team with potential clients as per their availability.
• Data Updating : Accurately record and update customer information in the CRM system after each call.

Back Office Duties

• Data Management : Organize and maintain records, reports, and correspondence related to telemarketing activities.
• Coordination : Collaborate with the sales and marketing teams to ensure alignment on campaigns and customer feedback.
• Reporting : Prepare daily, weekly, and monthly telemarketing performance reports, including metrics like call volume, lead conversion, and customer feedback.
• Administrative Tasks : Assist in general office tasks, such as scheduling meetings, handling emails, and managing documentation.
• Market Research : Assist in gathering market intelligence by analyzing competitor information and customer preferences.
• Order Processing Support : Help process customer orders, ensure accuracy, and liaise with relevant teams for timely delivery.

Key Requirements:Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Proven experience as a Telemarketing Executive or similar role is an advantage.

Skills and Competencies

• Communication Skills : Excellent verbal and written communication with a customer-centric approach.
• Persuasion : Ability to influence and persuade potential customers effectively.
• Technical Skills : Familiarity with CRM software, MS Office Suite (Word, Excel, PowerPoint).
• Time Management : Strong organizational skills to balance telemarketing and back-office tasks.
• Problem-Solving : Quick thinking and ability to handle customer objections or concerns positively.
• Teamwork : Ability to work collaboratively with sales, marketing, and administrative teams.

Behavioral Attributes

• Positive attitude and enthusiasm for interacting with customers.
• High attention to detail and accuracy in handling data and tasks.
• Proactive and self-motivated approach to work.

Work Environment:

• Full-time position, with office hours [Specify Hours].
• May require occasional flexibility for extended hours or special campaigns.

Compensation:

• Competitive salary with performance-based incentives.

Application Process:
Interested candidates may send their updated resume to info@goldenarc.co.in or contact #9999772812 for more details.

Join us to leverage your skills and grow your career in a dynamic and collaborative environment!

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)
• Sales: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person