Job Description

CAREER OPPORTUNITY

1. Job Role - Tele Counselor/ Counselor
2. Qualification - Graduation
3. Experience Needed - Fresher/ Experienced
4. Salary - Rs 15,000 - Rs 25,000 per month
5. Locations - Ludhiana, Punjab
6. Job Type - Full Time
7. Job Nature - Work from Office

Position Overview

We are seeking a highly motivated and empathetic Medical Tele Counselor with a focus on dermatology. The Tele Counselor will be responsible for providing remote support to patients, offering guidance, answering basic dermatology-related queries, and scheduling follow-up consultations. This role is crucial for ensuring patients receive accurate, timely, and compassionate advice while promoting a seamless healthcare experience through telemedicine platforms.

Job Key Responsibilities :

• Patient Interaction: Respond to incoming calls, emails, or messages from patients with dermatological concerns. Listen to patient issues, assess the urgency of their needs, and provide appropriate guidance.
• Tele Counseling: Provide basic telephonic counseling on dermatology-related issues under the supervision of dermatologists. Address common skin conditions, such as acne, eczema, psoriasis, and skin allergies.
• Appointment Scheduling: Schedule and coordinate virtual consultations with licensed dermatologists for patients who require further medical advice, diagnosis, or treatment.
• Information and Guidance: Educate patients on skincare routines, treatment plans, and post-treatment care as prescribed by dermatologists. Provide follow-up support to ensure compliance with treatment regimens.
• Record Management: Maintain accurate and up-to-date patient records, documenting all communications, treatments, and follow-up activities. Ensure compliance with medical and privacy regulations.
• Team Collaboration: Work closely with dermatologists, medical staff, and support teams to provide a holistic and coordinated care experience. Escalate complex or emergency cases to licensed healthcare professionals.
• Quality Assurance: Ensure a high level of patient satisfaction by offering compassionate care, actively listening to patient concerns, and providing clear and helpful information.
• Continuous Learning: Stay updated on the latest dermatological treatments, procedures, and products. Attend training sessions as needed to enhance knowledge and counseling skills.

Skills Needed :

• A valid certificate in telemedicine or tele-counseling is a plus.
• Basic understanding of common dermatological conditions and treatments.
• Ability to work in a remote setting with reliable internet and communication tools.
• Willingness to work flexible hours, including evenings and weekends, to accommodate patient needs.

Thanks

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Work Location: In person