Job Description

### Job Title: Telecounsellor(Nepali/Bengali Female)

Location: Siliguri

Job Type: Part Time/Full Time

Department: Student Counselling

Experience: 1 year

About Us:

IIMBIBE Skills is a leading Training organization dedicated to providing exceptional Job Oriented Training Programs. We are committed to supporting our clients through personalized and empathetic guidance. We are currently seeking a skilled and compassionate Telecounsellor to join our team and provide high-quality support to our clients.

---

Job Summary:

The Telecounsellor will be responsible for offering professional and empathetic counselling services to clients over the phone in the English/Bengali/Nepali language. The role involves providing information, support, and guidance to clients regarding courses, addressing their concerns, and helping them make informed decisions.

---

Key Responsibilities:

1. Client Interaction:

- Conduct telephonic counselling sessions to address clients' needs and concerns.

- Provide accurate information about courses and guide clients through processes or decisions.

2. Support and Guidance:

- Offer emotional support and practical advice to clients, ensuring a compassionate and client-centered approach.

- Assess clients' needs and provide tailored recommendations or solutions.

3. Documentation and Reporting:

- Maintain detailed and accurate records of client interactions and outcomes.

- Prepare and submit reports on client feedback, trends, and issues as required.

4. Follow-Up:

- Conduct follow-up calls to check on clients' progress and ensure satisfaction with the services provided.

- Address any additional queries or issues that arise during follow-up.

5. Team Collaboration:

- Work closely with other team members and departments to ensure seamless client support and service delivery.

- Participate in team meetings and training sessions to enhance skills and knowledge.

6. Continuous Improvement:

- Stay updated on company policies, procedures, and services to provide the most accurate and relevant advice.

- Contribute to the development of new strategies or improvements in the counselling process.

---

Qualifications:

- Excellent Fluency in Nepali/Bengali and English is essential.

- Proven experience in a student counselling or admission counsellor role, preferably in a telephonic capacity.

- Excellent communication and interpersonal skills with a compassionate and empathetic approach.

- Ability to handle sensitive information with confidentiality and professionalism.

- Strong problem-solving skills and the ability to think on your feet.

- Able to meet targets.

---

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional development and training.

- A supportive and inclusive work environment.

- Flexible working hours and hybrid work options.

---

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Regards,

HR Team

Job Types: Full-time, Part-time

Pay: Up to ?12,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• What is your current salary and notice period?

Education:

• Bachelor's (Preferred)

Experience:

• Counselling: 1 year (Preferred)

Work Location: Hybrid remote in Darjiling, West Bengal