Job Description

Position Title : Tele calling Expert
Reports To : Admissions Manager
Department : Admissions Team
Location : Coimbatore, RS puram

JOB Responsibilities

1. Telecalling and Student Engagement

• Make outbound calls to prospective students from provided leads.
• Handle inbound calls and address queries about courses, eligibility, fees, and admission processes.
• Build rapport with students and parents to understand their needs and preferences.

2. Admission Guidance

• Provide detailed information about academic programs, campus facilities, and career prospects.
• Guide students through the application and enrollment process, ensuring timely submission of required documents.
• Address common concerns such as scholarship opportunities, financial aid, and campus life.

3. Lead Conversion

• Follow up on leads generated through marketing campaigns, events, or inquiries.
• Ensure a high lead-to-enrollment conversion rate by effectively communicating the value of the college's offerings.
• Schedule appointments or campus visits for interested students and parents.

4. Data Management and Reporting

• Maintain accurate records of calls, inquiries, and follow-ups in the CRM system.
• Track progress against targets and prepare daily or weekly reports for the admissions team.
• Share insights on student preferences or challenges to refine marketing strategies.

5. Collaboration

• Coordinate with the admissions team and faculty to arrange counseling sessions or open house events.
• Provide feedback on frequently asked questions to improve the admissions process.
• Support team efforts during peak admission periods or education fairs.

Qualifications and Experience

• Education : Bachelor's degree in any field; a background in marketing, communication, or education is preferred.
• Experience : 1-3 years of telecalling or customer service experience, preferably in the education sector.
• Language Skills : Proficiency in English and regional languages as required.

Skills and Competencies

• Excellent verbal communication and active listening skills.
• Customer-focused with a persuasive and positive approach.
• Strong organizational skills to handle multiple inquiries and follow-ups.
• Familiarity with CRM tools and basic computer proficiency.
• Ability to work under pressure and meet admission targets.

Work Environment

• Office-based.
• May require occasional evening or weekend work during admission drives or events.

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Required)
• Sales: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person