Job Description

A telecaller, also known as a telemarketer or telephone sales representative, speaks with customers by phone to promote products and services. They may also handle customer service calls.

Responsibilities

Generate leads

: Make outbound calls to potential customers

Build relationships

: Build rapport with customers and maintain positive relationships

Provide information

: Educate customers on products and services

Answer queries

: Respond to customer questions and concerns

Resolve issues

: Handle customer complaints and escalations

Take orders

: Process orders and book appointments

Document interactions

: Record customer interactions in a database

Report results

: Report sales and customer feedback to management

Skills and qualifications

Excellent communication skills Good listening skills Customer handling skills Ability to handle pressure Knowledge of MS Office Understanding of the company's products and services Ability to follow communication scripts Ability to meet sales goals Ability to comply with legal and regulatory guidelines

Tools

Telecallers may use customer relationship management (CRM) systems and AI-powered tools to personalize interactions with customers.

Job Types: Full-time, Permanent, Fresher

Pay: From ?240,000.00 per year

Benefits:

Cell phone reimbursement Food provided Internet reimbursement Paid sick time Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Education:

Master's (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Expected Start Date: 22/02/2025