Job Description

:

We are seeking dedicated individuals to join our team as Telecalling Representatives. In this role, you will be responsible for handling inbound and outbound calls from customers, providing them with product and service information, resolving inquiries, and ensuring customer satisfaction.

Responsibilities:

• Handle incoming customer calls regarding product inquiries, orders, billing issues, and general concerns.
• Make outbound calls to follow up on customer inquiries, feedback, or issues as needed.
• Provide accurate information about products and services to customers.
• Identify and escalate priority issues to the appropriate department or supervisor.
• Maintain customer databases by entering and updating information.
• Ensure prompt and courteous handling of all customer interactions.
• Meet or exceed quality and productivity goals.
• Collaborate with team members and other departments to provide excellent customer service.

Requirements:

• Proven experience in customer service or telemarketing roles preferred.
• Excellent communication skills, both verbal and written.
• Ability to handle stressful situations calmly and professionally.
• Strong problem-solving skills and attention to detail.
• Proficient in basic computer applications and CRM software.
• High school diploma; higher education preferred.
• Ability to work flexible hours, including evenings and weekends if necessary.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance (if applicable).
• Paid vacation and holidays.
• Training and career development opportunities.

Application Instructions:

To apply, please submit your resume and a cover letter explaining why you are interested in this position and how your skills and experience meet the requirements. We look forward to reviewing your application!

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person