• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
Minimum Requirement:
• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level
Job Types: Full-time, Permanent, Fresher
Pay: ?12,000.00 per month
Schedule:
• Day shift
• Fixed shift
Supplemental Pay:
• Performance bonus
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Required)
• Sales: 1 year (Required)
Language:
• Hindi (Required)
• English (Required)
Work Location: In person
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