Job Description

: Telecalling Executive

Position Overview: We are seeking a motivated Telecalling Executive to join our dynamic team. The ideal candidate should possess excellent communication skills and a strong ability to coordinate tasks efficiently. As a Telecalling Executive, you will play a crucial role in our customer acquisition and retention efforts by engaging potential and existing customers over the phone.

Key Responsibilities:

• Conduct outbound calls to potential and existing customers to promote our products/services.
• Handle inbound calls and inquiries, providing information and resolving issues promptly.
• Maintain a professional and positive attitude when interacting with customers.
• Achieve daily, weekly, and monthly targets for call volume, sales, and customer satisfaction.
• Keep accurate and detailed records of calls made and outcomes achieved.
• Coordinate with other departments to resolve customer issues and improve overall customer experience.
• Follow communication scripts and guidelines to ensure consistency and professionalism.
• Stay updated on product/service features and promotions to effectively communicate them to customers.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling.

Required Skills and Qualifications:

• Proven experience as a Telecalling Executive or similar customer service/sales role.
• Excellent communication skills in [English, Hindi, Marathi].
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM software and other relevant applications.
• Strong problem-solving skills and the capacity to handle objections.
• High school diploma; additional certification in Sales or Customer Service is a plus.
• Experience in [mention industry or relevant field] is preferred.

Desired Attributes:

• Goal-oriented mindset with a drive to achieve targets and deliver results.
• Adaptability and willingness to learn new techniques and approaches.
• Strong work ethic and a proactive approach to customer service.
• Team player who can also work independently when needed.
• Ability to thrive in a fast-paced environment and remain calm under pressure.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person