Job Description

We are hiring a Customer Relations Executive is responsible for managing and improving the relationship between a company and its customers. Key responsibilities typically include:

Customer Support: Provide timely and accurate responses to customer inquiries, concerns, and complaints through various communication channels (phone, email, chat). Issue Resolution: Address customer complaints and resolve issues efficiently, ensuring customer satisfaction. Product Knowledge: Maintain a thorough understanding of company products and services to assist customers effectively. Customer Retention: Engage with customers to build long-term relationships, promoting loyalty and repeat business. Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to relevant departments. Sales Support: Assist with upselling or cross-selling products based on customer needs. Documentation: Maintain accurate records of customer interactions and transactions.
Job Types: Full-time, Permanent, Fresher

Benefits:

Cell phone reimbursement Health insurance Leave encashment Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person