Tele Calling Executive

Year Athwa Gate, Surat, Gujarat, India

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Key Responsibilities:

Outbound Calling: Make proactive calls to existing and potential customers to introduce new products, promotions, and special offers.
Sales Generation: Identify and pursue sales opportunities through effective communication and persuasion techniques. Meet or exceed sales targets set by the company.
Product Knowledge: Develop a deep understanding of our jewelry and diamond products, including their features, quality, and pricing, to effectively communicate their value to customers.
Customer Service: Address customer inquiries, concerns, and complaints in a professional and timely manner. Provide accurate information about products, pricing, and policies.
Relationship Building: Build and maintain positive relationships with customers to foster loyalty and repeat business. Follow up with customers to ensure satisfaction and encourage future purchases.
Database Management: Update customer information, sales activities, and interactions in the company's CRM system accurately and efficiently.
Market Research: Gather feedback from customers regarding their preferences, needs, and purchasing behavior to inform product development and marketing strategies.

Requirements:

Excellent Communication Skills: Strong verbal communication skills in the local language(s) and proficiency in English. Ability to articulate product information clearly and persuasively.
Sales Experience: Prior experience in sales or customer service roles, preferably in the jewelry or luxury goods industry. Proven track record of meeting or exceeding sales targets.
Product Knowledge: Familiarity with jewelry and diamond products, including different types of gemstones, metals, and designs. Willingness to learn and stay updated on industry trends.
Customer Focus: Customer-centric mindset with a passion for providing exceptional service. Ability to empathize with customers\' needs and preferences.
Computer Literacy: Proficiency in using computers, CRM software, and other relevant tools for data entry, email communication, and sales tracking.
Ethical Conduct: Commitment to maintaining the highest ethical standards in all interactions with customers and colleagues, particularly when handling sensitive information or high-value transactions.

Job Type: Full-timePay: \xe2\x82\xb915,000.00 - \xe2\x82\xb920,000.00 per monthEducation:

Experience:

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Work Location: In person

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