Job Description

Job Title: Tele caller - Customer Support for a Dry cleaning services company

Location: Hyderabad

Experience: Minimum 1-2 years in customer support or tele calling

Position Overview:

We are looking for dynamic Tele callers to join our customer support team. The role involves handling inbound and outbound calls, assisting customers with inquiries, providing solutions to service-related issues, and ensuring a high level of customer satisfaction. The ideal candidate should be fluent in English, Hindi, and Telugu (any 2 of these languages).

Key Responsibilities:

1. Inbound Call Handling:

? Answer inbound customer calls, addressing inquiries, complaints, and

requests.

? Provide accurate information regarding products, services, and order status.

2. Outbound Calls:

? Make outbound calls for customer follow-ups, feedback collection, and

promotional activities.

? Engage customers proactively to resolve issues and provide updates on

services.

3. Customer Support:

? Provide support for customer issues, resolving them promptly or escalating

when necessary.

? Maintain high levels of customer satisfaction through effective communication.

4. Language Proficiency:

? Communicate effectively in the chosen languages (English, Hindi, Telugu) to

cater to a diverse customer base.

Required Skills:

? Proficiency in English, Hindi, and Telugu (any 2 of these languages).

? Excellent verbal communication and listening skills.

? Strong problem-solving abilities and customer-centric attitude.

? Ability to manage multiple tasks and remain calm under pressure.

? Prior experience in a customer service or telecalling role is a plus.

Interested Candidates , send your resumes to rahila.wikilabs@gmail.com

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• telecalling: 1 year (Preferred)

Work Location: In person