Job Description

Job Role: Telecaller / Sales Executive at a Flight Ticketing Agent

Responsibilities:

1. Outbound Calling:

o Make outbound calls to prospective customers to promote flight ticketing services.

o Explain available flight options, fares, and promotions to potential clients.

o Follow up on leads and inquiries generated through various channels.

2. Customer Service:

o Provide excellent customer service by addressing customer inquiries, resolving issues, and assisting with booking changes or cancellations.

o Maintain a high level of professionalism and customer satisfaction during interactions.

3. Sales and Booking:

o Achieve sales targets by converting inquiries into bookings and upselling additional services such as travel insurance or seat upgrades.

o Process bookings accurately through the ticketing system and ensure all details are entered correctly.

4. Administrative Tasks:

o Maintain records of customer interactions, transactions, and follow-up activities in the CRM (Customer Relationship Management) system.

o Coordinate with airlines, travel agencies, and other stakeholders to confirm bookings and resolve booking discrepancies.

5. Sales Reporting:

o Prepare daily, weekly, and monthly sales reports to track performance against targets.

o Provide feedback on market trends, customer preferences, and competitor activities to management.

Skills Required:

Communication Skills: Clear and effective communication to interact with customers and explain flight options, pricing, and booking procedures. Sales Skills: Ability to persuade customers, close sales, and achieve sales targets. Customer Focus: Strong customer service orientation with the ability to handle customer inquiries and resolve issues promptly. Attention to Detail: Accuracy in processing bookings, maintaining records, and ensuring compliance with airline policies. Computer Skills: Proficiency in using ticketing and reservation systems, as well as CRM software.
Work Experience:

Experience in Sales or Customer Service: Previous experience in telecalling, sales, or customer service roles, particularly in the travel or hospitality industry, is advantageous. Knowledge of Flight Booking Systems: Familiarity with flight reservation systems and booking procedures is beneficial.
Education Qualifications:

Minimum Educational Requirement: High school diploma or equivalent. Additional Education: Courses or certifications related to travel and tourism, sales, or customer service can be beneficial but are not always required.
Conclusion:

A Telecaller / Sales Executive at a flight ticketing agent is responsible for promoting flight services, handling customer inquiries, processing bookings, and achieving sales targets. Key skills include communication, sales proficiency, customer service excellence, and attention to detail. While formal education requirements are minimal, relevant experience in sales or customer service within the travel industry enhances candidacy for this role. The ability to use ticketing systems efficiently and maintain accurate records is crucial for ensuring smooth operations and customer satisfaction in a flight ticketing agency.

Job Type: Full-time

Pay: ?11,000.00 - ?23,970.93 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Overtime pay Performance bonus Quarterly bonus Yearly bonus
Education:

Higher Secondary(12th Pass) (Required)
Experience:

Technical support: 1 year (Required) tele sales: 1 year (Required) total work: 1 year (Required)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person