Job Description

Key Responsibilities

• Customer Engagement
• Make outbound calls to prospective and existing guests to promote hotel services and packages.
• Handle inbound inquiries about reservations, facilities, and events.
• Reservations Management
• Assist guests with booking rooms, event spaces, and other services.
• Upsell hotel packages, add-ons, and promotions.
• Customer Relationship
• Build and maintain positive relationships with guests to encourage repeat business.
• Handle customer complaints and direct them to the appropriate department if needed.
• Sales and Marketing Support
• Collaborate with the marketing team to implement campaigns and special offers.
• Meet call targets and generate leads for the sales team.
• Feedback Collection
• Gather feedback from guests to improve service quality.
• Conduct post-stay follow-ups for reviews and ratings.
• Documentation
• Maintain detailed records of all calls and guest interactions.
• Ensure accurate data entry of bookings and inquiries in the system.

Key Skills

• Excellent verbal communication and persuasive skills.
• Customer-centric approach with problem-solving abilities.
• Proficiency in using CRM and hotel management software.
• Ability to handle high call volumes efficiently.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Schedule:

• Day shift
• Morning shift

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person