Job Description

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Provide detailed information about our products and services to potential customers.
• Assist customers with inquiries related to our Amazon listings, including product features, availability, and order statuses.
• Manage and resolve customer complaints or issues efficiently.
• Coordinate with the sales and support team to follow up on leads and assist with closing sales.
• Maintain accurate records of customer interactions and update databases accordingly.
• Assist with post-sales follow-ups to ensure customer satisfaction.

Requirements:

• Minimum 1 year of experience: as a Tele Caller or in a customer service role.
• Excellent verbal communication skills in multiple regional Indian languages, including Hindi, Gujarati, and English .
• Proficiency in English with the ability to read, write, and listen effectively.
• Ability to work independently and manage time effectively.
• Basic computer skills and familiarity with CRM software.
• Strong problem-solving abilities and a customer-centric mindset.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunity to work with a growing company in the e-commerce space.
• A friendly and supportive team environment.
• Growth in knowledge and exposure to the e-commerce industry , with opportunities to learn about Amazon operations and the wider online retail ecosystem.

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Schedule:

• Day shift

Work Location: In person

Application Deadline: 24/10/2024
Expected Start Date: 28/10/2024