Job Description

We're hiring for Tele caller/ Customer Support Executive for Noida Sec 6 location.

Industry - Ed tech

Roles & Responsibilities includes:

1. Making Outbound Calls: Contacting potential or existing customers to promote products or services, follow up on previous interactions, or gather information.

2. Handling Inbound Calls: Answering calls from customers, addressing their inquiries, and providing information about products or services.

3. Customer Service: Assisting with customer complaints, resolving issues, and ensuring a positive customer experience.

4. Updating Records: Maintaining accurate and up-to-date records of customer interactions, sales, and other relevant data in the company's CRM (Customer Relationship Management) system.

5. Following Scripts: Using pre-written scripts to ensure consistency and compliance with company policies, while also being able to adapt to the conversation as needed.

6. Achieving Targets: Meeting or exceeding sales targets, call quotas, or other performance metrics set by the organization.

7. Reporting: Providing regular reports on call activities, sales performance, and customer feedback to supervisors or managers.

8. Market Research: Gathering feedback from customers to help the company understand market trends, customer preferences, and areas for improvement.

9. Maintaining Professionalism: Communicating clearly and professionally, handling objections gracefully, and adhering to company policies and ethical standards.

Job Types: Full-time, Permanent

Pay: Up to ?22,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person