Job Description

We are urgently hiring Customer Care Agent / Tele Caller who will be responsible to answer incoming calls from customers for various reasons like take booking, answer inquiries, resolve complaints and provide information.

At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide information.

For one of the well-known Tour & Travel based 14 year old company by the name •Anitej Services Pvt. Ltd. • refer as GTSCabs

Responsibilities and Duties
Tour & Travel based Company where the Customer Care Executive will be involve in Entire customer support over the calls including Handle Customer Quires, Take Bookings, Assist throughout the journey from pick up to drop, Take Feedback calls and close the Bills etc.

At the same time will handle all the Driver-related issues and assist them to assign duties, provide correct customer pick-up & drop information, update them the latest offers in details etc.

Requirement

-Excellent Communication Skills.
-Must be able to handle customer queries.
-Problem Solving Skills.
-Well-versed with basic knowledge of computer.
-Ready to work for rotational shifts.

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

• Rotational shift

You can speak to Employer on 7055508866

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Rotational shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person