Job Description

we prioritise the act of enriching customer interaction over everything else. We're looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.

Objectives of this role

• Understand customer psyche and record both successful and unsuccessful sales methods
• Handle both inbound and outbound telecalling
• Improve organisational efficiency through diligent observation skills as a telecaller
• Help the company grow by finding opportunities in customer requirements
• Resolve complaints, provide solutions and follow up with customers

Responsibilities

• Memorise scripts and customise them for the clients as per the situation while telecalling
• Foster relationships with existing clients, and build a rapport with potential clients
• Make reports and documentation based on conversations that took place during telecalling
• Report the analysis and observation to the team lead
• Adhere to organisational guidelines and methodology while telecalling
• Generate sales by making cold calls to active or old clients

Required skills and qualifications

• Bachelor's degree or high school diploma
• Strong communication skills and command of the English, Telugu & Hindi language
• Previous experience in a telecaller job or similar role
• Data entry skills to complement the telecalling work
• Ability to close sales through the right negotiation skills

Job Types: Full-time, Contractual / Temporary
Contract length: 3 months

Pay: ?5,000.00 - ?8,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 15/11/2024