Job Description

Location: No C 29/ B, 2nd Avenue 2nd Floor, Anna Nagar, Near Anna Nagar Super Market, Chennai, Tamil Nadu 600040, India

Company Overview: Satheesh Balaji Chit Funds Private Limited is a leading chit funds company in India, dedicated to providing financial solutions to a diverse clientele. We pride ourselves on our integrity, customer-centric approach, and commitment to excellence.

Position Overview:
We are seeking motivated and enthusiastic Telecallers to join our Anna Nagar team. The ideal candidates will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. Telecallers will play a key role in reaching out to potential and existing clients to promote our chit fund services and address customer queries.

Key Responsibilities:

Customer Outreach:

• Make outbound calls to prospective and existing clients to explain and promote chit fund services.
• Follow up on leads and inquiries generated through marketing campaigns.

Client Engagement:

• Build rapport with customers by addressing their questions and providing accurate information about our services.
• Assist customers in understanding the benefits and terms of our chit fund schemes.

Data Management:

• Maintain accurate and up-to-date records of calls, customer interactions, and follow-up activities in the CRM system.
• Generate daily and weekly call reports to track progress.

Target Achievement:

• Meet or exceed daily, weekly, and monthly call and sales targets as set by the company.
• Strive to achieve customer satisfaction and retention goals.

Feedback Collection:

• Gather and document feedback from customers to improve service offerings and customer experience.
• Report recurring customer issues or concerns to the management team for resolution.

Qualifications:

• Minimum of a high school diploma; bachelor's degree preferred.
• Prior experience in telecalling, customer service, or sales is a plus.
• Excellent verbal communication skills in Tamil and English.
• Proficient in using basic computer applications (e.g., MS Office, CRM systems).
• Strong interpersonal skills with a customer-focused mindset.
• Ability to handle rejection and maintain a positive attitude.

What We Offer:

• Competitive salary with performance-based incentives.
• Training and development programs to enhance skills.
• Opportunities for career growth within the organization.
• A supportive and collaborative work environment.

How to Apply:
Interested candidates are invited to send their resume, along with a cover letter highlighting their suitability for the role, to [HR email address]. Only shortlisted candidates will be contacted.

Satheesh Balaji Chit Funds Private Limited is an equal opportunity employer and welcomes applicants from all backgrounds.

Job Type: Full-time

Pay: ?10,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any past experience working in a chitfunds company? (Yes or No)
• Have you had any prior experience working in a financial institution (Banks, finance companies, etc.)? (Yes or No)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 4 years (Preferred)

Work Location: In person