• Manage large amounts of incoming phone calls.
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Job Types: Full-time, Fresher, Internship
Contract length: 12 months
Pay: ?8,000.00 - ?10,000.00 per month
Schedule:
• Day shift
• Fixed shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
• Please enter your mobile number
• Are you fluent in English?
Work Location: In person
Expected Start Date: 22/07/2024
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