Job Description

Yabby Overseas and Study Abroad Pvt Ltd is a dedicated consultancy firm specializing in providing comprehensive guidance and support for students aspiring to pursue higher education abroad. With a strong focus on delivering personalized services, Yabby Overseas assists students in navigating the complex process of studying overseas, from selecting the right course and university to visa applications and accommodation arrangements. The company is committed to ensuring a smooth transition for students, offering tailored advice on courses, scholarships, and part-time job opportunities, thereby empowering them to achieve their academic and career goals on an international platform. For more details, visit our website www.yabbyoverseas.com

Job Overview:

We are seeking a motivated and enthusiastic Tele-caller to join our dynamic team and contribute to our mission of helping students achieve their academic goals.

Roles and Responsibilities:

• Customer Engagement:
• Initiate outbound calls to prospective students and parents to provide information about study abroad programs, courses, and universities.
• Handle inbound inquiries and follow up on leads generated through various channels.
• Address questions and concerns related to study abroad processes, admissions, and visa requirements.
• Lead Generation:
• Identify and qualify potential leads through effective communication and understanding of client needs.
• Maintain and update the customer database with accurate and detailed information.
• Counseling and Guidance:
• Provide initial counseling to students and parents on available options, guiding them towards suitable programs based on their academic background and aspirations.
• Schedule appointments for in-depth consultations with senior counselors.
• Follow-up and Conversion:
• Regularly follow up with leads to keep them engaged and informed about upcoming deadlines, application processes, and new opportunities.
• Work towards achieving conversion targets by effectively addressing objections and providing solutions.
• Reporting and Feedback:
• Prepare and maintain reports on daily calls, inquiries, and conversions.
• Provide feedback to the team on client interactions and market trends.

Skills and Qualifications:

• Education:
• High School Diploma or equivalent
• Experience:
• Prior experience in tele calling, customer service, or sales (preferably in the education or study abroad sector).
• Familiarity with study abroad programs, universities, and visa processes is a plus.
• Skills:
• Excellent communication skills (verbal and written) in English and regional languages.
• Strong interpersonal skills with the ability to build rapport quickly.
• Persuasive and able to influence decision-making.
• Good organizational skills and attention to detail.
• Proficiency in using CRM software and MS Office.
• Attributes:
• Self-motivated, target-driven, and able to work independently.
• Positive attitude and a team player.
• Ability to work under pressure and handle rejection professionally.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for career growth and development within the company.
• A supportive and collaborative work environment.
• Training and development programs to enhance your skills and knowledge.

Job Type: Full-time

Pay: ?8,849.35 - ?12,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Schedule:

• Fixed shift

Ability to commute/relocate:

• Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Tele caller: 1 year (Preferred)
• tele sales: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person