Job Description

Key Responsibilities:

• Make Outbound Calls:
• Contact potential or existing customers to inform them about a product or service.
• Follow a provided script or prepare customized pitches based on customer profiles.
• Handle Inbound Calls:
• Respond to customer inquiries and provide detailed product or service information.
• Assist customers with resolving any queries or issues they might have.
• Lead Generation:
• Identify potential leads and follow up on them.
• Record details of prospects and update the CRM system.
• Schedule follow-up calls and appointments with sales teams.
• Sales Target Achievement:
• Meet daily, weekly, and monthly targets set by the company.
• Convert calls into sales and contribute to revenue generation.
• Maintain Customer Records:
• Update customer information in databases after every interaction.
• Track and document all conversations and outcomes.
• Customer Relationship Management:
• Build and maintain positive relationships with customers.
• Provide after-sales support and follow up on customer satisfaction.
• Collaboration with Other Teams:
• Work closely with sales, marketing, and customer support teams to ensure seamless communication and customer experience.
• Handle Rejections Professionally:
• Manage rejection gracefully, without letting it affect future calls.
• Persistently and professionally follow up on leads that show initial interest.

Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person