Job Description

We are seeking a motivated and dynamic Bank Telecaller to join our customer service team. The ideal candidate will be responsible for engaging with customers via phone calls to promote bank products, address inquiries, resolve issues, and ensure a high level of customer satisfaction. The role requires strong communication skills, a customer-centric approach, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

Customer Engagement:

Initiate and handle outbound calls to customers, providing information on various bank products and services, such as loans, credit cards, accounts, and insurance.

Answer incoming calls from customers, addressing inquiries, providing account details, and resolving any concerns they may have.

Promote and cross-sell bank products, encouraging customers to take advantage of new offers or services.

Customer Service:

Ensure a positive customer experience by offering timely solutions to customer queries and problems related to banking services.

Maintain a professional demeanor while handling customer issues or complaints and ensure resolution to customer satisfaction.

Data Management & Reporting:

Maintain accurate records of customer interactions, including the details of inquiries, complaints, and feedback in the bank's CRM system.

Provide daily, weekly, and monthly reports on call metrics, including calls made, issues resolved, and sales conversion.

Sales & Conversion:

Meet or exceed monthly sales targets for bank products and services.

Identify potential leads and convert them into active customers through persuasive communication and effective sales techniques.

Compliance and Documentation:

Ensure compliance with all banking policies, procedures, and regulations while dealing with customer queries and sales.

Complete all required documentation and paperwork in a timely and accurate manner.

Continuous Improvement:

Keep up-to-date with the bank's products, services, and promotions to provide accurate information to customers.

Participate in regular training sessions to improve sales techniques and customer service skills.

Qualifications and Skills:

Education:

Minimum High School Diploma / Secondary education. A Bachelor's degree in any field is preferred.

Experience:

Previous experience in a customer service, telecalling, or sales role is a plus, particularly in the banking or financial services industry.

Skills:

Excellent verbal communication skills in [Insert languages, e.g., English, Hindi, etc.].

Strong interpersonal and listening skills.

Ability to explain complex banking products and services in simple terms.

Customer-focused with a passion for helping others.

Basic computer skills (MS Office, CRM systems, etc.).

Ability to work under pressure and meet sales targets.

Attributes:

Positive attitude with a proactive approach to problem-solving.

Strong organizational skills and attention to detail.

Ability to handle objections and close sales effectively.

Work Environment & Schedule:

Full-time position, with flexible working hours depending on shift requirements.

The role may involve working weekends or holidays, depending on business needs.

Compensation:

Competitive salary package with performance-based incentives.

Health insurance and other employee benefits.

This job description can be tailored according to the specific needs of the bank, including additional responsibilities or qualifications.

You said:

Write in short and crisp

ChatGPT said:

Job Title: Bank Telecaller

Location: [Insert Location]

Job Summary:

We are looking for a proactive and customer-focused Telecaller to join our bank's team. The role involves making outbound calls to promote banking products, handle customer inquiries, and resolve issues while ensuring high customer satisfaction.

Key Responsibilities:

Make outbound calls to promote bank products (loans, credit cards, etc.).

Handle inbound calls, addressing customer queries and concerns.

Meet sales targets and convert leads into customers.

Maintain accurate records of customer interactions.

Ensure compliance with banking regulations and procedures.

Qualifications :

High School Diploma or equivalent (Bachelor's preferred).

Prior experience in telecalling, sales, or customer service is a plus.

Strong communication skills and customer-oriented attitude.

Basic computer skills and ability to work with CRM systems.

Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 2 years (Preferred)

Work Location: In person