Job Description

• Customer Interaction:
• Making outbound calls to potential and existing customers to offer services, gather feedback, or provide information.
• Answering inbound calls and addressing customer inquiries or issues promptly and effectively.
• Sales and Marketing:
• Promoting and selling services to prospective customers.
• Upselling or cross-selling additional services to existing customers.
• Achieving sales targets and contributing to revenue generation.
• Customer Support:
• Resolving customer complaints and providing solutions to their problems.
• Assisting customers with service activation, troubleshooting, and general inquiries.
• Data Management:
• Maintaining accurate records of customer interactions and transactions.
• Updating customer information in the database.
• Follow-up:
• Following up on leads and potential customers to ensure service requirements are met.
• Scheduling appointments or callbacks as needed.
• Feedback Collection:
• Gathering customer feedback to improve service quality.
• Conducting surveys to assess customer satisfaction.
• Reporting:
• Preparing daily, weekly, or monthly reports on call activities, sales achievements, and customer feedback.

Key Skills and Qualities:

• Communication Skills:
• Excellent verbal communication skills to effectively convey information and address customer needs.
• Active listening skills to understand and respond to customer concerns.
• Persuasion and Negotiation:
• Ability to persuade customers to purchase services or resolve issues favorably.
• Problem-Solving:
• Strong problem-solving skills to handle customer complaints and provide satisfactory solutions.
• Patience and Empathy:
• Patience to deal with challenging customers and empathy to understand their perspectives.
• Time Management:
• Efficiently managing time to handle multiple calls and tasks within deadlines.
• Technical Proficiency:
• Familiarity with CRM software and other telecommunication tools.

Typical Day of a Telecaller Executive:

• Start of the Day:
• Logging into the CRM system and reviewing the day's tasks and targets.
• Checking emails and messages for any updates or instructions from supervisors.
• Morning Calls:
• Making outbound calls to potential customers.
• Answering inbound calls and assisting customers with their inquiries.
• Midday Tasks:
• Updating customer information and call logs.
• Participating in team meetings or training sessions.
• Afternoon Follow-ups:
• Following up on previous calls or appointments.
• Addressing any pending customer issues or callbacks.
• End of the Day:
• Compiling daily reports on call activities and sales.
• Reviewing the day's performance and planning for the next day.

Challenges:

• Dealing with difficult customers.
• Meeting sales targets consistently.
• Managing high call volumes.
• Staying updated with service changes and industry trends.

Opportunities:

• Career growth to supervisory or managerial roles.
• Developing skills in customer service, sales, and communication.
• Opportunities for incentives and bonuses based on performance.

Job Types: Full-time, Part-time, Fresher

Pay: ?8,086.00 - ?23,443.63 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: Remote