Job Description

Will be responsible for handling incoming and outgoing calls to schedule appointments, provide information about dental services, manage patient inquiries, and maintain patient records. The role requires excellent communication skills, attention to detail, and a friendly demeanor to ensure a positive patient experience.

Key Responsibilities:

• Appointment Scheduling : Make and receive calls to book, confirm, and reschedule patient appointments.
• Patient Inquiries : Address patient queries regarding dental services, treatments, and procedures offered by the clinic.
• Reminder Calls : Provide patients with appointment reminders and follow-up calls to ensure attendance.
• Customer Service : Provide excellent customer service by answering questions, providing information, and resolving issues.
• Coordination with Staff : Work closely with dental staff and management to ensure smooth operation of the clinic.

Requirements:

• Education : High school diploma or equivalent; additional qualifications in customer service or healthcare administration are a plus.
• Experience : Prior experience in a similar telecalling or customer service role, preferably in a healthcare or dental clinic setting.
• Skills :
• Excellent verbal communication and interpersonal skills.
• Good listening skills and the ability to understand patient needs.
• Proficiency in using clinic management software and basic computer applications.
• Strong organizational and time management skills.
• Ability to handle stressful situations and remain calm under pressure.
• Attributes :
• Friendly and patient demeanor.
• Self-motivated and proactive.
• High level of professionalism and confidentiality.

Job Type: Full-time

Pay: ?10,000.00 - ?12,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Work Location: In person