Job Description

Job Title: Telecaller / Telesales Executive

Job Summary:

The Telecaller is responsible for making outbound calls to prospective or existing customers to promote products or services, provide information, and resolve queries. The role requires excellent communication skills, persuasive abilities, and customer service orientation to achieve sales targets and maintain customer satisfaction.

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Key Responsibilities:

1. Outbound Calls: Make calls to potential or existing customers to inform them about products, services, or promotional offers.

2. Sales Generation: Convince customers to purchase products/services or book appointments, ensuring monthly sales targets are met.

3. Customer Interaction: Handle inquiries, resolve complaints, and provide accurate information to customers.

4. Data Management: Maintain records of customer interactions, update databases, and ensure follow-up calls are scheduled.

5. Feedback Collection: Gather feedback from customers about their experience and communicate it to relevant teams.

6. Script Adherence: Follow the provided call script and adapt to different customer needs.

7. Team Collaboration: Work closely with the sales and marketing teams to develop and implement strategies for customer engagement.

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• tele sales: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person