Job Description

Key Responsibilities :

• Make outbound calls to potential customers to generate leads and schedule appointments.
• Answer inbound inquiries, resolve customer queries, and provide detailed information about products or services.
• Maintain and update customer database with accurate and relevant information.
• Follow up with customers to ensure satisfaction and build lasting relationships.
• Meet daily/weekly/monthly targets for call volume, lead conversion, and sales.
• Handle customer objections effectively and close sales or forward leads to the appropriate department.
• Assist in creating scripts for telephonic interactions to ensure effective communication.
• Provide feedback and suggestions to improve the telecalling process and enhance customer experience.

Requirements :

• Excellent communication skills in [language(s)] with a clear and pleasant tone.
• Strong interpersonal and persuasion skills.
• Ability to handle rejection positively and remain motivated.
• Familiarity with CRM tools and call management systems is a plus.
• Basic computer skills and proficiency in Microsoft Office (Word, Excel, etc.).
• Strong organizational and time-management skills.
• Prior experience in telecalling or customer service is preferred but not mandatory.

Key Attributes :

• A proactive approach with a customer-first mindset.
• Ability to work independently and as part of a team.
• Patience and persistence to handle a high volume of calls daily.
• Willingness to adapt and learn about new products/services as required.

Interested candidates can share their CVs on megha.ganotra@mylaiqa.com

Job Type: Full-time

Pay: Up to ?25,000.00 per month

Schedule:

• Day shift

Work Location: In person

Application Deadline: 06/01/2025
Expected Start Date: 06/01/2025