Job Description

Behavioural

• Good Communication skills
• Excellent Interpersonal skill
• Positive Attitude

Functional

• Basic Language Proficiency (Hindi+English)
• Availability and Readiness of working hours
• Working based on Rooster for 6 Days
• Availability on Holidays (Comp Off will be provided)
• Strong phone and verbal communication skills along with active listening
• Thorough with Customer Service and Satisfaction.
• Well-versed with computers (Specially Xcel)
• Ability to multi-task, set priorities, and manage time effectively

Key Responsibility Area

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication "scripts" when handling different topics.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Familiarity with CRM systems and practices has to be learned and implied.
• Seize opportunities to upsell products when they arise. (Tele-Sales)
• Build sustainable relationships and engage customers by going the extra mile.
• Build sustainable relationships with the Sales team also to meet up the KRAs.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Job Type: Full-time

Pay: ?12,000.00 - ?23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person