Job Description

Job Overview :

We are looking for a motivated and customer-focused Telecaller with 1-2 years of experience in the machine manufacturing industry . The ideal candidate will be responsible for professional communication with customers across India and abroad , ensuring smooth customer relations, promoting products, and supporting the sales process through outbound and inbound calling efforts.

Key Responsibilities :

• Outbound Calls : Engage with potential and existing customers to generate leads and inquiries for machine manufacturing products.
• Customer Engagement : Maintain strong relationships with customers by providing information, resolving queries, and offering technical product insights.
• International & Domestic Client Interaction : Handle calls for customers across PAN India and internationally with professionalism and fluency.
• Sales Support : Assist the sales team by following up with leads, arranging meetings, and ensuring timely communication.
• CRM Management : Maintain and update customer information and call logs in the CRM system regularly.
• Lead Nurturing : Follow-up with prospects to convert leads into customers by understanding their requirements and offering relevant solutions.
• Payment Reminders : Support the finance team by coordinating reminders for payments and maintaining records of client dues (30-day payment terms).
• Coordination with Teams : Collaborate with the internal sales, marketing, and technical teams to provide seamless customer service.
• Market Research : Stay updated on new trends, customer needs, and competitor activity within the machine manufacturing industry.

Required Skills & Qualifications :

• Experience : 1-2 years in telecalling/customer support roles.
• Communication : Strong verbal and written communication skills in English, Hindi , and other regional languages (as required).
• Product Knowledge : Familiarity with manufacturing processes, machines, and industrial products.
• Google Sheet Expertise : Experience in working with Google Sheet tools to log customer data and manage communication.
• Sales Skills : Ability to influence, persuade, and build relationships with customers.
• Problem-Solving : Ability to address customer issues effectively and provide timely solutions.
• Time Management : Ability to handle multiple tasks and prioritize calls based on urgency and importance.
• International Calling Experience : Preferably experienced in dealing with clients from different time zones.

Compensation & Benefits :

• Competitive salary as per industry standards
• Performance-based incentives
• Opportunities for career growth and development
• Exposure to domestic and international markets

Job Type: Full-time

Pay: ?8,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Tele calling: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)
• Gujarati (Preferred)

Work Location: In person

Application Deadline: 30/11/2024
Expected Start Date: 11/11/2024